Develop a Chatbot for Customer Support in a Bank

Design a chatbot for a bank's customer support system that can handle multiple customer inquiries and provide support across different channels (website, mobile app, and messaging platforms). The chatbot should be able to understand customer intent, provide accurate and helpful responses, and escalate complex issues to human support agents. Consider the following functionalities and ideas: 1) Account balance and transactions, 2) Loan and credit applications, 3) Payment and transfer options, 4) Banking services and products, 5) Frequently asked questions (FAQs), and 6) Complaint resolution. Use a conversational tone and language that is professional and approachable. Ensure the chatbot is integrated with the bank's database and can access customer information.